Category Archives: Other People

What If It IS You?

The other day at work I spoke with a really unpleasant woman.  One of the things I’ve been working on lately is trying to hold off on judging people based on first impressions, but from the second I started speaking with her, it was pretty clear that this conversation wasn’t going to go well.  Despite my efforts to help solve the problem she had hoped to address, she was pushy, impatient, not too bright, and indignant — a pretty miserable combination.  And when she was done being unpleasant with me, she asked to speak with someone else.  When she was done being unpleasant with that someone else, she simply hung up.

Five minutes later I got another call… from the same woman, asking to speak to management two levels up.  “Not your manager, sweetie,” she said, not realizing that it was me she had spoken with earlier, “because I’ve already tried talking to that level of management.  Now I need to speak with his manager’s manager.”  She explained that she understood that the role of managers is often to support their employees, but every time she had asked to speak with a manager in the past — and this, apparently, was a frequent request of hers — she never received any kind of satisfactory resolution.  “And I’m perfectly reasonable,” she continued, in a not-particularly convincing faux-pleasant voice.finger-pointing

A quick review of this woman’s account information revealed a bit of a pattern.   Note after note described unpleasantness.  “This is just not working for me,” she’d say, and yet time after time, she’d refuse offers to cancel the service, to provide a pro-rated refund.  “No!” she’d shriek, “Fix it!”  We’d try to fix it, and time after time, she’d refuse to cooperate.

So it occurred to me as I was speaking with her for the second time in one morning, as I listened to her trying to play herself off as the sympathetic victim, that no matter how often she received this same response, she would never consider the possibility that the problem, here, was her.

Remember that scene in the Indiana Jones movie, when the teenaged Indy gets separated from the rest of his boy scout troop,  looks around and says, “Hey, everyone is lost but me…”

As popular as the “It’s not you; it’s me” line may be, sometimes it really isn’t me.  Sometimes it really is you…

image from: http://messedupparentingtips.files.wordpress.com

Dog Vs. Terrorist*

* Disclaimer:  This is a lazy re-post from an older entry on a blog far far away.  But given the date, it seemed appropriate.

I was just starting my commute to work on the morning of September 11, 2001, when I turned on the car radio and heard the news about the World Trade Center. I made the 45 minute or so drive from Oakland to San Mateo and listened in horror to the descriptions of the events as they rolled in. Slowly we learned the number of planes, the number of targets, the pentagon, the fate of the plane that was headed to the white house.

By the time I got to work, I was officially shaken up. I got on the phone and called Charley at home, where I thought he might still be in bed. (He had just been laid off the month before, literally the day before we closed on the purchase of our first home in North Oakland.) Eventually he answered the phone. His groggy voice confirmed that he had been asleep.

“Charley, terrorists have flown two airplanes into the world trade center twin towers in new york city.”

“What?”

I could picture him standing in the kitchen, in the tiny space that was billed as a “charming, well lit, breakfast nook,” but that must surely have been a closet or pantry at one point in time. I could almost hear him scratching the stubble on his chin, as he held the phone to his ear and looked out the back window into the yard, trying to process the big news I was telling him.

I started over. “Terrorists. Flew two commercial passenger planes. Into. The World Trade Center.”

There was a pause. and I waited as he took this in again. Eventually he spoke.  “Jesus Christ…”

“I know, it’s horribl–,” I started.

“No, no. It’s Huxley.” Our mentally unbalanced pit bull-australian cattle dog mix. “She’s going crazy in the back yard. The sprinklers are on, and she’s attacking them.”

Wait. Is he talking really talking about the dog right now? I wondered.

“Holy shit. She just bit the head off of one of the sprinklers. There’s water everywhere. I’ve got to go.”  And then the phone clicked off.

I got off the phone and turned to my friend L, who had been sitting in my office. “Huh. That was weird.” I described the conversation that I had had with Charley, and she shook her head, equally baffled.

“Maybe he was still kind of asleep?”

I shrugged.  For the rest of the day, we spent most of our time in a weird state of disbelief, occasionally checking out the news broadcast that was being played in most of the conference rooms at city hall.  The next day when I got back to work, L mentioned that she had told her boyfriend about Charley’s weird response to the whole thing.

“Maybe it’s a guy thing,” she said, “Because his first response was, ‘What the fuck is wrong with that dog?’.”

What the fuck is wrong with that dog, indeed.

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image from: http://www.flickr.com/photos/brandonj74/

Owning It

So there’s a bit of a hub-bub these days around the speech that President Obama has planned for school-aged children across the country tomorrow. If you’ve read the transcript of the prepared speech, you’ve seen that the message there is one that emphasizes the value of education and the importance of taking personal responsibility. And anyone who has peeked at my blog for any amount of time would recognize this whole “personal responsibility” thing is a big issue for me. So perhaps it’s not a big surprise that I am hugely in favor of planting this seed early and often.

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And as much as I try to jam my fingers into my hears and hum “la la la la” to block out the clamoring of the close-minded (dare I say ignorant?) masses who are protesting against the president of our country using his position to get this important message out there, I can’t ignore it.  But I do think the cartoon above pretty much says it all.

So instead of beating that dead horse — Fox news is evil, the Republican party needs to reign in the right-wing “extremist” nut jobs, blah, blah, blah — I’ve decided to ponder a slightly different angle.  People have been talking about whether or not it’s appropriate for any discussions with even the possibility of a political undertone to take place in the classroom.  (I wasn’t aware that the whole “stay in school,” and “take responsibility” message was exclusively the domain of the Democratic, or even the Socialist party, but whatever.)

All this did get me to thinking about whether or not I’d be comfortable with a conservative Republican elementary school teacher for my boys.  And after some serious contemplation, I believe I would.  If.

If that teacher was thoughtful.  Critical.  Supportive.  Intelligent. Open minded.

It turns out that it’s the thoughtlessness of the current protests that really gets my goat.  My problem isn’t with people who have differing points of views; it’s simply the complete lack of critical thinking that I can’t tolerate.

I actually enjoy speaking with people who don’t simply parrot back my same views.  I mean, I know what I think.  If I just wanted to hear my thoughts, well I’d read my own blog (which I do, but that’s not the point).   It’s like the conversations between the 7 and 8 year old girls that I got to hear during our multi-family camping trip this weekend.  At the campfire, one girl turned to the other and said, “Let’s talk about all the reasons we don’t like the cartoon show Arthur.”  The other girl responded eagerly, and off they went.  This same thing plays out frequently in adult conversations as well.  It’s a little more subtle, but think about how often like-minded grown ups get together to talk about how dreamy Barack Obama is…

What I’d hope to get from the teachers who help to shape the minds of my two young children is simply that they have the capacity to encourage my boys to try to think things through on their own.  That’s no small order; in fact, that’s harder than simply teaching rote skills, memorizing facts and multiplication tables and the like.  It requires, in part, that kids learn to own their own thoughts and world view.  It calls for … oh, what’s the term?  That’s right:  personal responsibility.

Now remind me, who was it that was suggesting that we start spreading that message to the kids as part of a televised speech to school children?  Barry something…

image from:  http://wagist.com/images/political/education.jpg

The Crazies Are Out.

Or at least they’re calling me on the phone.  I’ve been holed up in more meetings than is typical over the last few days, and have only been able to talk to a handful of website customers.  And yet every single one of them has been at least a little nutty.  I just checked, and it’s not even a full moon.  Apparently the moon is currently in the “waxing gibbous” phase.  Whatever that means.

gnarls-barkley-crazy

Mrs. Barron is an elderly woman from the south who needs a website to promote her book describing the various ways that the Constitution violates her rights.  She can’t spell her way out of a wet paper bag, but she has, apparently, written a book. She attempts to mask the fact that she can’t distinguish a URL from a SUV by raising her voice, and E-NUN-CI-A-TING all of her syllables very precisely.  And she likes to repeat the phrase “the crux of the matter is” without ever really identifying exactly what the crux of the matter actually is.

Joe lives in a trailer in Rhode Island and has a couple of websites that he’s built for Jesus. Oddly he’s chosen to feature pictures of his trailer throughout his website.  One of the addresses for one of his website has something to do with living with Jesus.  I pointed the site out to a coworker who asked, “He lives with Jesus?  In that?” He’s posted videos of himself rambling on and on about how Jesus rules.  In these video’s he’s wearing a baseball cap and t-shirt covered with the word JESUS over and over again.  And he sells hand painted Jesus t-shirts that feature a large yellow smiley face with the word Jesus below.

Tara is hoping to start a successful online store to sell footwares (sic), but was only planning on spending $23 over the course of a year for the care and feeding of her website. When she learns that $23 is the monthly cost for hosting an online store, she hesitates.  I’d love to think that she had put together a full business plan and had used the $23 figure to help calculate some long-term financial projections for her start-up business, but frankly I suspect that she may have been a little drunk.

Victor is a talented painter who can’t figure out how to create a new page today, even though he’s created a website with at least a dozen pages already.  When I offer to remote into his computer so that I can show him, he is unable to type in the website address of the site that will allow us to connect.  When I send him a link to the website in an email, he is unable to figure out how to check his email.  Eventually he gives up and tries to sell me a painting.

I talked to a man once who was having trouble designing his own website because his mouse had gotten to the edge of the desk and he needed to move it further to the right.  I told him he needed a bigger desk.

My coworker R spoke with a man who complained that he couldn’t edit his site because he couldn’t find his mouse.  R, who has patience for days, suggested that the man follow one of the chords from his computer.  Then he listened for the next few minutes as the man crawled under his desk, mumbling all the while, and eventually successfully traced back one of the chords, only to report that the chord was connected to a printer.  After he had dusted himself off and was sitting in front of his computer again, the customer remembered that his grandson had come over the day before and installed a chordless mouse.  “Now where would that be?” the man wondered.  And then he asked R to describe what a wireless mouse looks like.

It’s not always glamorous work.  But it’s rarely boring.

image from:  http://digital-lifestyles.info

Why Do I Like To Ruffle So?

I tell myself that I dislike perfection, that I am drawn to the flawed.  When pressed, I explain that I don’t trust perfection, that there’s something about it that rings false to me, that I just don’t have time for it.  And I’m sure that’s mostly true.

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My kids dress themselves, so their outfits are rarely coordinated, except by the most abstract of young-boy fashion standards.  It’s all I can do to mow the lawns once a week, so often the edges go untrimmed, the weeds are left unpicked.  And my husband and I often find ourselves running late for whatever, so we may go days without really connecting.  Right now as I’m typing this, there’s a giant smudge on the right lens of my eyeglasses, and I may, or may not, get around to de-smudging it.

The thing is, not only do I not have room for perfection in my own life, I am instantly suspicious of those veneered individuals who drop words like “blessed” and “wonderful” with such frequency that it starts to seem almost like a verbal tic.  I’ve written before about the odd sense of pleasure I get in catching glimpses of strife in otherwise perfect looking couples in the park.  Just those small moments where mom will say, through a smile of gritted teeth, “No dear, I asked you to bring the sunblock…” It’s not that I enjoy seeing anyone else in an unhappy moment — really, I’m not happy that little Johnny is at risk of getting a sun burn at the park, or that dad will get the guilt treatment later on for allowing said sunburn to occur — it’s just that I find those instances so relate-able, like a quick psychic bonding moment on the fly.  I send out a silent “Umm hmmm.  Man, we’ve all been there…” to the other couple and am oddly comforted to know that it’s not just me.

The potential problem pops up mostly when I don’t ever see those chinks in the armor of domestic perfection.  That’s when I start to get restless.  That’s when I have to resist the urge to pick, to poke.  To ruffle.

Clearly I’ve got issues.  It’s entirely possible that my strong distaste for perfection is just a defense mechanism, perhaps just a bit of overcompensation on my part, no?  If I were to strive for perfection and fail, well, that would suck, wouldn’t it?  Isn’t it much easier to just play it down with a well-orchestrated, off-handed “Who needs perfection anyway”?  And people might be tricked into believing that I just don’t give two hoots, until I blow my cover by penning a suspiciously long blog post on perfection…

image from:http://www.flickr.com/photos/tatemillerton/1586671508/

As Much As I Enjoy Filling Out Forms…

… I actually suck at paperwork.

It terrifies me a little that, in this family, I am the designated paperwork minder.  Remember me?  The mom who almost didn’t get her son enrolled in kindergarten because she forgot to return the required confirmation paperwork?  I am also the one who handles our taxes, the one who spearheaded the refinancing of our home, the one responsible for making sure all our car registrations are up to date.  (Oh, that reminds me…)  Eek.

So perhaps it’s no surprise that I kinda missed out on the whole open-enrollment benefits thingamabob at work.  As a result, I’m now stuck with the default coverage that my company has picked out for all slackerlicious employees like me who can’t muster the energy to navigate their way through the convoluted maze of health care options.

It’s the bureaucratic equivalent of the ostrich sticking its head in the sand, and it always, always, comes back to bite me in the end.

These were the thoughts running through my head last week when I found myself in a low end strip mall optical center, leaning back slightly, trying to avoid the foul breath of the underpaid third key manager.  Her name tag said “Audrey,” and she was six feet tall, if she was an inch.  She had an oddly shaped Frankenstein-like head, covered with a thin drape of hair (with bangs!), and she wore thick cherry red press-on fingernails.  She was leaning towards me, and she was speaking.  “It does not appear,” she said, her deep voice affecting some approximation of a feminine tone, “that you have eye care coverage.”

We spent about twenty minutes on the phone, trying to track down the 411 on my coverage, until I finally called uncle and decided to go home and figure things out there instead.

I don’t mean to appear ungrateful — although I get how I may come off  that way…

… and even though I mucked things up by not taking advantage of the very generous optical plan that my company offers, I at least have the flexible medical spending account, so I can cover the cost of three months of new contact lenses with my pre-tax dollars.  So there’s that.

I must have health care on the brain right now, what with the current debate raging in Congress, and across the nation, about a major  overhaul to our health care system. The thing is, that while intellectually I get that a  system that ensures health care for all is a worthwhile goal, my experience in the public sector has lead me to doubt the capacity of the government to provide such a thing effectively.  Which isn’t to say I don’t think we should continue to strive for an improvement to the current system, it’s just that I’ve seen the inside of the sausage factory, and it’s not good.